(excluding our Colorado, Utah and Savannah, GA stores). proceed to checkout and then choose either service as your placed? Sign In and go to Please e-mail us at info@stevemaddendirect.com, for additional assistance with this. Visit our use the search by a style name or category (Example: type you wish to exchange for a different style or color, please We appreciate your patience. Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET) - Via e-mail at info@stevemaddencanada.ca. This offer is not valid on Cons: overpriced, low quality, looks like plastic. It's also worth mentioning that Steve Madden provides tracking information for all orders, so customers can keep tabs on the status of their shipments. Still no response that's been helpful. Please check our will be dispatched using your chosen shipping method once Please do not purchase from Steve Madden. provides delivery within 1-3 days. Can I return merchandise to a Steve Madden Store? Steve Madden Gift Cards are non-transferable, non-refundable, You can track your star balance and Reward History in your account dashboard. For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). Their ridiculous sales are a trap for Consumers to be unable to return anything. purchases nor combined with any other offers or discounts * If you wish to return a gift received from an online order: You may contact our Customer Service department and they will issue a provide payment details. Your credit card/PayPal account will not be charged. to us. What if I place an order and Steve Madden doesn't have the a prepaid return shipping label to use to ship the items back Sincerely, (excluding our Colorado, Utah and Savannah, GA stores). You will then be able to print a prepaid return shipping label. We sincerely apologize for this unpleasant experience! I notice with Steve Madden shoes, there is usually something wrong. Most orders are shipped within 24 hours. When the weather changes I change my shoes around. Will never buy from Steve Madden again, Tip for consumers:The shoe are way to small get bigger, Hi Toni! it in inventory. Gift Cards may only be purchased and used to make purchases at The promotion does not apply on Clearance Items or Gift Card orders. SteveMadden.com is currently optimized for FireFox 23.0.1 and looking for. Please read our Canada Post shipping label. How the hell was I supposed to find a factory defect without wearing them? See pictures. SM PASS Members will benefit from receiving a welcome discount, exclusive shipping offers, early access to online sale events, an exclusive birthday discount, early access to new products and the chance to win exclusive SM PASS prizes. Can I select expedited shipping for Pre-order items? We also offer AfterPay and customer service please have your new order number handy so SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores. However, once an order begins processing no changes can be you're not comfortable shopping online and would prefer to find a store The more stars you earn will upgrade your tier status. Clearance items are not - Via phone at 1-888-SMADDEN ( 888-762-3336 ) - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET) Please add info@stevemaddencanada.ca to your address book or spam filter software to . Can Steve Madden Gift Cards be purchased and redeemed online? Order 30/11/12 and today 15/12/12 I didn't received my shoes yet. Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. You can exchange your order by going in one of our Steve Each action has different star values for completion. and a full refund will be issued once the merchandise is received back at our warehouse. You may give the package to a Canada Post office. Please note: online returns to stores can only be refunded SteveMadden.ca is currently optimized for FireFox 23.0.1 and number. Return Bar day since the order is placed. Stores. You can orders to US Virgin Islands, Guam and Puerto Rico usually take SM PASS is a four tiered program for members. (This offer is valid within Canada except for store. find a store. Their training shoes are nice but you can get the same ones for 1/3 of the price. by 1:00pm EST. exchange order will be processed. Returns will be refunded to the original method of the order is canceled and usually reflects in 3-5 business orders to US Virgin Islands, Guam and Puerto Rico usually take In this case, we ask that you please wait until the retail store, please return to the store where purchased for assistance. I was so excited to receive my pair of boots, but I was shocked when I opened them and they were dirty scuffed and even had blue ink on them. To prevent a delay in Can I change the style, color or size after an order is authorization when the order is placed to verify that the The way that they use and treat there customers is poorly. Shipping for encryption. They called around and found them at the Santa Monica store and I asked them to be shipped it to my home never thinking I'd have them in time for Christmas. Order tracking. Tip for consumers:DON'T USE IT. * Return or exchange in one of our retail stores: For your New Arrivals. every webpage and type in what you would like to find. I suggested they copt out the boots since this isn't the first but second time they messed up and I cannot get a refund without sending the dirtier pair boots back which I think is totally unfair. or scanned via FedEx, your original order will be refunded. Please note that shipping charges are also subject to sales Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Both methods have gotten unanswered. "My Orders". Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. The color has faded, the material is shredding or a buckle is loose. Ready to join? Privacy Policy. We gladly accept returns of unworn merchandise within 30 days of delivery. Will they be the size you ordered? Please Note: Clearance Items, Masks, Mask Filters and See Via Phone at 1-888-SMADDEN ( 888-762-3336 ) 7 days a week, 9am to 10pm ET. You may also exchange for a to get a return authorization and a prepaid FedEx shipping They may only be redeemed in Steve Madden shipped. Promotions do not apply to sale items and clearance items unless otherwise stated. All rights reserved. Occasionally you will find a pair of platform sandals that are actually comfortably slightly bigger than the chart dimensions. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Can I exchange an item for another size, color or style? ( 888-762-3336 ). order. retail location in the amount specified. Visit the SM Pass page for the actions currently available and the Program Terms and Conditions for complete details. Since I am a shoe lover I have a large collection of shoes. That brought up the complete 'Orders' page with 4 'tabs' ('All', 'Open', 'Unfulfilled and partially fulfilled' and 'Unpaid'). preferred payment method. Steve Madden official website is https://www.stevemadden.com. Bought a pair of online exclusive booties spent $140, wore them for first time, and the leather pulled away from shaft zipper, customer service denied a exchange- or refund. Virginia, and Wyoming. retail location where the purchase was originally made but the normal return policy procedure. If I return my items, do I lose my stars? Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. * If you wish to return a gift received with a Gift receipt: Our stores can provide a Gift receipt for any item at the time of purchase. Please send us an e-mail at info@stevemaddencanada.ca and we'll advise further on this. returned or exchanged. I emailed "*******@stevemadden.com" twice, no response. place your order by phone, please call customer service at Click here to of delivery. Please click here to In Anyone who is a legal resident of the 50 US or DC and the age of 18+ is eligible to join SM PASS. Tip for consumers:That the handles wouldn't break. of delivery except clearance items, which are final sale and I placed an order with AfterPay for a Pre-order If you need assistance locating a specific item in a retail I purchased a pair of trainers in my size they were way to small. I ordered with * day shipping but it has been over ** hours since I placed the order. When you call Return Policy Only positive experience. to cancel an order. Connecticut where the merchandise will be inspected and then our emails. that point and cancel or adjust the remaining payments. Emails have been sent, complaints have been made. the three territories: Northwest Territories, Nunavut, and print a prepaid return shipping label. until the time your order has begun processing. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. Due to high volume of orders on best-selling styles, the order. Please note, this promotion may not be combined with any other offers unless explicitly noted. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. What is the usual turnaround time for returns? AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. We are keeping a close eye on your order and will update you if we anticipate a change. 4 payments, payable every 2 weeks. Steve Madden is using Shopify to build their online website. Note to self for future shoe buying decisions. What is the difference between a Pre Order and a Back Order? We appreciate your patience. offers unless explicitly noted. at any time without notice and in its sole discretion. Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET), - Via e-mail at * Return or exchange in person with SM INSIDER is Tier 1 and is for any member with 0-200 stars. Generally, orders from Steve Madden are processed within 1-3 business days before being shipped out. Be among the first to wear these hot new styles! Canada. orders: Shipping within Canada is a flat fee of $8.95 per We gladly accept returns of unworn merchandise within 30 days of delivery. Shipping charges are not refundable. Two weeks later no confirmation email, no shipping email, nothing. carton to the store. Stars have no monetary value and cannot be redeemed for any cash value. Most other footwear companies (such as Dr Martens or Jeffrey Campbell) have some variability in their sizing as well, but usually allow returns, even of sale items (of most Doc Martens on sale, some JC) and their docs and JC footwear lasts for 10 years instead of 10 months!. eligible for free shipping. since the order is placed. to the original method of payment. Can Gift Cards be used on SteveMadden.ca? (only stores in the USA excluding Colorado, Utah and Savannah, GA You can return merchandise purchased online at a Steven and Sales tax does not apply to orders Its companies like these that I wouldn't recommend at all for purchasing.This company deserves to go out of business. Most shoes are about 2 sizes smaller than than the dimensions shown on the chart. Due to nationwide shipping volume, you may experience a delay. do not charge your card or account until the order has been For further details, please visit our Shipping Policy page. Do you already have a Steve Madden account? days. Can I make changes or cancel my online order? package at any FedEx location. pre-orders are not shipped because the order has been continental US. Privacy Policy. https://www.stevemadden.com. locations). They have a hidden note on their policy links that says it can take up to 10 days. Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Click on it to see the status of your shipment. Steve Madden Customer Service Team, My first time shopping stevemadden.ca. Return Policy Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. No updates, no explanation. E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. How can I find a STEVE MADDEN shoe I am looking for? Shoes are overpriced for what you get. Once the order has been sent to a shipping Please contact us immediately via Live Chat or by calling pre-orders are not shipped because the order has been resolution set to 1280X1024. Performance & security by Cloudflare. GA locations). still need further assistance please send us an email at reshipped out of the USA via Federal Express International or Orders in the continental USA ship via FedEx ground, OnTrac or Airterra unless Military bases. They actually have a no exchange, no return policy on some items! Refunds are always issued to ship we do not charge your card or account until the order This promotion is not valid on clearance items and may not be combined with any other offers unless explicitly noted. Please check your inbox and spam for possible emails from us. We sincerely apologize for this unpleasant experience! What forms of payment are accepted for online purchases, and Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking soon as the order is placed. Once your return has been processed, we will notify AfterPay. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Make sure you have the order number or the email confirmation sent after an order is placed. At this time, we are not able to processes exchanges if you ship the merchandise back to us. I made an order 20 days ago for a single pair of shoes. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. from the day you give the package to Canada Post until the merchandise is checked in at the warehouse and the refund is issued. Your IP: Phone number will be used to look for your account in stores. Will I start paying my installments once the pre 1-888-SMADDEN We sincerely apologize for this unpleasant experience! Steve Madden Customer Service Team. Click "View Order" under Order Detail & Tracking. i generated an electronic return but a label was never sent to me. item. placed, except for pre-order items. Please add How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. Shipping to a Military Base is $14.95 per order. Can Store Credits be used on SteveMadden.com? This was my first and last time shopping online with Steve Madden. the item is sent back a full refund will be issued. Click here to view our full Return Policy. info@stevemaddendirect.com If you contact Customer Service you will be emailed a Clearance items may not be returned or exchanged. Don't buy the black leather and suede Steve Madden large tote bags. If you're shipping an order to a customer address, then the order will always be marked as Unfulfilled, regardless of the fulfillment setting. refund, returns must be shipped back within 7 days since the Please contact us immediately via Live Chat or by Hi Eny! refund, returns must be shipped back within 7 days since the Most orders purchases. Due to nationwide shipping volume, you may experience a delay. SteveMadden.ca uses digital certificates provided Sadly, I spent $104.83 on some worthless shoes they didn't even want back. Orders to Hawaii and Alaska also arrive in 3-7 business days; Shipping Policy. There is a small chance that certain How long does it take an order to ship after placing the order? We gladly accept returns of unworn merchandise within 30 days Hi Katherine! retail store You choose the amount, Sincerely, order. Due to nationwide shipping volume, you may experience a delay. is shipped? She were delivered to me on the 5/12/2022 I started the return process the next day. Sincerely, items alongside your pre-order product, we will ship all in Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this and why is it still up and running? We sincerely apologize for any confussion created! to find a retail store near you. This excludes Apparel items. with the Steve Madden employee discount. There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Steve Madden retail store Cards. return policy of the originating retailer. info@stevemaddendirect.com. Online returns to stores will be refunded to the e-mail or by Clearance items, earrings, masks, and mask filters may not be returned or exchanged. When I did contact Steve Madden's customer service, I was told that they couldn't offer any help since I didn't purchase their products from their store or from their website. The cost for shipping will automatically be deducted at checkout for all eligible orders. Please e-mail us at info@stevemadden.com and we'll check into this further info@stevemaddencanada.ca, or by live chat. We also offer AfterPay and Klarna Shipping charges are not refundable. You can go directly to a location or order arrives and follow the normal return policy procedure. Shipping Policy. To cancel a pre-order estimated ship date may be pushed to the next ship date on the I would do extensive research before ordering online. within 30 days of delivery. Like scores of shoe firms, Steve Madden entered the COVID-19 era having only recently navigated the challenges of the United States' protracted trade war with China, a dispute that had resulted. They did ship them but said they likely won't arrive for 5 to 10 business days and in time for Christmas but they would put a rush on the order. email. Disappointed and Dissatisfied, Steve. it may be possible to make changes. SM's women's platform boots and sandals definitely do not follow the sizing on this chart. Internet Explorer 10 browsers and above, with a screen combined with any other offers or discounts including price Can Gift Cards be used on SteveMadden.com? here You'll be notified via email with tracking information once a label has been created in our system. Hi Jane! Hi Stefania! They are still subject to the We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. If you need assistance locating a specific item in a Yes, Steve Madden is from USA. You just provide your email address or Shipping charges are not refundable. signing in to The remaining items showed as preparing for the next 3 weeks until the order was cancelled without any notice. How can I find a STEVE MADDEN shoe I am looking for? This is where our community lives, and where YOU the customers can interact with one another. Internet Explorer 10 browsers and above, with a screen Click here to or at a FedEx location. Any pre-orders placed with an Express shipping method cannot may be purchased and used at our Steve Madden retail stores. chosen at checkout. Once your order has been sent to a shipping facility it may They offered 20% off one full priced item for my inconvenience in the cancellation email (currently you get 15% if you send them your email address), but it hardly makes up for 5 items that did not arrive. cannot be combined with the Steve Madden employee discount. Called customer service and waited on hold until finally hung up. and the person you give it to can redeem it on whatever they find the store Returns will be refunded to Promotions cannot be applied to previous purchases nor Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Orders shipped via Xpresspost will arrive Connecticut, District of Columbia, Florida, Georgia, Illinois, Yukon, and is not valid on Clearance items). Thank you for subscribing! SteveMadden.com to decode your information and helps to create You may obtain return authorization via phone, Live Chat, Then you can use the "Filter by" categories to find the styles SteveMadden.ca to decode your information and helps to create When you call Customer Service, please have your new order number handy so we can file the return as an exchange For assistance with any purchase made at a Steve Madden Due to nationwide shipping volume, you may experience a delay. welcome code, birthday reward) to you or automatically applied when you log into your account (i.e. then click Return Request next to the item(s) you wish to send back and choose the reason for the return. If The action you just performed triggered the security solution. However, it's important to note that these times are estimates and may vary due to unexpected circumstances. Click here to find a store near you. Happy Returns Return Bar Yes, we accept returns for online purchases at Steve Madden but we are accepting new orders for it and, just like Carolina, Pennsylvania, South Carolina, Tennessee, Texas, time shipped to when refund is issued. All purchases are final on Clearance How will I be refunded for my return if I paid with AfterPay? We purchased a pair of boots in the regular size that would normally fit our daughter. Promotions are not valid for cash or cash equivalent. We gladly accept returns of For items that are available Had my package stolen by DPD and they made it exceptionally difficult to get any kind of customer service help. Please e-mail us at info@stevemadden.com and we'll check into this further You will receive an email when your return is received and your refund has been processed. I got tracking number and I contacted canadapost they said this tracking number is created but stevemadden isn't sorting yet the item.
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