Fiscal Year Ended Dec 31, 2022. Over here, at SignHouse, we're producing more of what you just read. Free upgrade to enterprise license (allows to share across all company locations), 5. [87], Fans and customers online widely criticized Ticketmaster for a flawed ticketing model that obstructed them from purchasing tickets. Ticketmaster, which is owned by the entertainment giant, has seen operating income rise by 15% and AOI by 11%. These cookies ensure basic functionalities and security features of the website, anonymously. We use cookies to make our services work and collect analytics information. Customers can compare prices, service features, and after-sale service facilities, further boosting adoption. 100%-off invitations to access paid products for $0, value-packed emails + more. Looking at 2020, I am confident in Ticketmasters ability to extend that leadership position globally as we add more customers, ticket more events and expand our digital ticketing footprint.. Furthermore, the hassle-free process of online booking and transaction increases convenience for both consumers and service providers. In 2022, Ticketmaster reported an incredible success, with revenue of $12.3 billion - a staggering increase from the $6.3 billion reported in 2021. Daniel is leading the development of SignHouse's product, as well as strategising how else the company can reach its main mission: empowering 100M+to use the world's most efficient document organisational tools. This cookie is set by GDPR Cookie Consent plugin. online dashboard trial. Hey! COVID-19 shall accelerate the demand for agile and flexible work styles and further push the adoption of communication services that tend to improve work-life balance. However, prepaid smart cards are another emerging trend which reduces queue at vendor stands, provides entry, and simplified merchandise transactions. Digital projection combined with satellite delivery allows exhibitors to expand their product offerings, including the presentation of 3-D content and alternative entertainment. 2000 San Francisco California San Francisco Bay Area Private Subsidiary of viagogo Entertainment, Inc. Software, Internet & Computer Services Online Marketplace 7372 7373 NAICS listing http://www.stubhub.com/ Est. Grand View Research is registered in the State of California at Grand View Research, Inc. 201 Spear Street 1100, San Francisco, CA 94105, United States. Ticketmaster.com receives 115.9 million monthly unique visitors on average. [14], In January 2008, Ticketmaster acquired Paciolan Inc., a developer of ticketing system applications and hosted ticketing systems, after litigation over the potential breach of antitrust laws. The company currently specializes in the Entertainment, Application Software, E-commerce areas. You also have the option to opt-out of these cookies. The cookie is used to store the user consent for the cookies in the category "Other. [29] In 2009, Ticketmaster released a digital ticketing system that required customers to prove their identity prior to purchase. Ticketmaster employees are most likely to be members of the democratic party. Annual return made up to 13 November 2015 with full list of shareholders Statement of capital on 2015-11-23 Ticketmasters Monthly Active Users (MAU) is 113.6 million. $3.2 Billion in Event-Related Deferred Revenue, Up 2x (vs Q2 2019) Fan Attendance at Operated Venues Grew 13% (vs Q2 2019) to Over 14 Million, with Almost 30 New Venues in Pipeline . 9% of Ticketmaster employees are Black or African American. Operating Free Cash Flow Up 3.9x to $1.8 Billion, Adjusted Free Cash Flow Up 94% to $967 Million, Converting 69% of AOI. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Ticketmaster provides ticketing services in 31 countries and in 2019 delivered 115 million tickets internationally. [35] Some economists and activist groups have claimed that high ticket prices are due to a lack of competition within the music industry. [21] The deal was cleared by the U.S. Justice Department in January 2010 under the condition that the company sell Paciolan to Comcast Spectacor or another firm, and license its software to Anschutz Entertainment Group (AEG), its biggest competitor. Supplemental Operational and Financial Information. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. [22] The new company, which would be called Live Nation Entertainment, would also be subject to provisions for 10 years that prevented it from retaliating against venues that partnered with competing ticketing firms. Ticketmaster.com visitors spent an average of 3 minutes, and 18 seconds booking tickets. https://www.theticketingbusiness.com/2020/02/28/live-nation-reports-revenue-growth-2019-11-5bn/. The data presented on this page does not represent the view of Ticketmaster and its employees or that of Zippia. The report will account for Covid19 as a key market contributor. Ticketmaster annual revenue for 2022 was $16.7B, a 166.11% growth from 2021. . Revenue $1.8 B Y, 2016 Company summary Overview Ticketmaster is a live event ticketing company. This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2014 to 2025. It provides ticketing services for concerts, sports, arts, theatre, family, and other events. They give fans fair and safe access to some of the best seats in the house. [41], Fee amounts vary between events and are dependent on the venue, available delivery methods, and preferences of the artist. Annual Revenue > $1.0B. Prominent services providers are increasingly developing user-friendly apps for Android and iOS to facilitate hassle-free ticket purchases. (100% free). [36], Typically, fees added to a ticket's face value have included:[37][38][39], As the Los Angeles Times has explained, "the 'service fee' is intentionally kept separate from the list price for two reasons: to make the base price of a ticket appear more affordable, and to create the impression that only Ticketmaster pockets that fee. This is an essential cookie for the website live chat box to function properly. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. [83], On November 15, 2022, the first day of pre-sale of tickets to verified fans for the US leg of the Eras Tour (2023) by American singer-songwriter Taylor Swift,[84] Ticketmaster's official website crashed following "historically unprecedented demand with millions showing up", halting the pre-sale. [60][61] In the mid-2000s, Ticketmaster engaged in primary market auctions that reduced the rents involved in secondary market scalping however, Ticketmaster ended these primary market auctions, opting instead to enter into the secondary market. Ltd.; Cinemark Holdings Inc.; Cineplex Inc.; Kyazoonga; Fandango; Inox Leisure Ltd.; MovieTickets.Com; EasyMovies; Mtime; RazorGator; StubHub; Ticketmaster Entertainment; Ticket, please. Discounted price for multiple reports across domains, 2. Ticketmaster's market capitalization has significantly grown since December 2022, when it was valued at $15.74 billion. [76], In December 2020, Ticketmaster "entered into a plea agreement with federal prosecutors" and agreed to pay a $10 million fine after being charged with illegally accessing computer systems of a competitor. Industry eCommerce & Shopping > Tickets. Yes, Ticketmaster UK can only help with queries for events taking place in England, Scotland and Wales. Their most recent investment was on Sep 12, 2008, when Active Network raised $92.3M. Congressman Bill Pascrel, who had previously petitioned US Attorney General Merrick Garland in support of "strong antitrust enforcement by the Biden Administration" and criticized the merger of Ticketmaster and Live Nation, stated that he attempted to purchase tickets but was placed on the waitlist. 1. Risk Factors" of the company's most recent Annual Report filed on Form . However, it does not generate profit the way many people believe! The company went as high as $26 billion in 2021, as previously mentioned. Their most recent investment was on Sep 12, 2008, when Active Network raised $92.3M. There are Ticketmaster locations in Stoke-On-Trent, Manchester, Glasgow, and London.Ticketmaster sells tickets to approximately 70,000 events annually. The cookie is used to store the user consent for the cookies in the category "Analytics". The new system is touted to give artists a higher share of the revenues that would otherwise be coming through resale ticket sales. Key Ticketmaster user stats. [111], For the Eurovision Song Contest 2023 in Liverpool in May 2023, the European Broadcasting Union (EBU) and the host broadcaster BBC partnered with Ticketmaster. Clears Ticketmaster-Live Nation Merger", "Despite Multiple Consent Decree Violations, Live Nation Gets Slap on Wrist from DOJ", "Live Nation to Pay $22.3 Million to Settle Class Action Suit Against Ticketmaster", "Ticketmaster Acquires Festival Ticketer Front Gate", "Ticketmaster buys marketing platform to help clubs engage with fans", "Ticketmaster Acquires Blockchain Ticketing Solution UPGRADED", "Ticketmaster tries to cut out scalpers again Business Retail NBCNews.com", "President Obama Signs Anti-Scalping Bill Into Law", "Ticketmaster Says Bot Army Bought 30,000 'Hamilton' Tickets", "Live Nation Posts Another Record Year, Revenue Up 11%", "Ticketmaster To Verify COVID Vaccination Status Of Fans Before Issuing Concert Passes", "Ticketmaster and Servants: Bands Get Cut of Service Fee", "The Economics Of Ticketmaster: Planet Money", "Ticketmaster's new blog: 'We get it -- you don't like service fees', "String Cheese Incident Takes On Ticketmaster", "Hating Ticketmaster long predates the Taylor Swift fiasco", "Ticketmaster's Dark History: A 40-year saga of kickbacks, threats, political maneuvering, and the humiliation of Pearl Jam", "Angry About Tickets? Rigorous promotion and advertising activities undertaken by online ticketing services play a pivotal role in increasing the sale of tickets through their channels. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Suppliers across the globe are opting for various measures to stay competitive in the emerging market. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. No purchase commitment. Our support available to help you 24 hours a day, five days a week. Cloned and invalid tickets in Bad Bunny concert. [93], Swift released a statement on November 18, 2022, via her Instagram story; she asserted that she is protective of her fans and wanted to assure a quality experience for them, but found it difficult to "trust an outside entity with these relationships and loyalties". Ticketmaster.com Visitors use the platform for three minutes and 18 seconds on average. It entertains more than 1 billion digital visitors annually and offers over 500 million tickets through the website and official app! [30], In 2016, Ticketmaster released a statement in favor of the Better Online Ticket Sales Act (BOTS Act), which banned the use of ticket bots to buy large amounts of tickets online and resell them at inflated prices. 29% of Ticketmaster employees are Hispanic or Latino. Booking for an event overseas in different countries uses different sites. The employee data is based on information from people who have self-reported their past or current employments at Ticketmaster. [85] In less than an hour of availability, the ticketing platform's servers were "unable to answer", with users "either completely logged out or in a queue 2,000-plus people strong that appeared frozen." The VIP package includes various benefits, such as premium food and beverages, back stage access, preferred seats, and VIP rest rooms. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Live Nation Entertainment (NYSE: LYV) is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Ticketmaster's funding is not shown to the public. 2021. widespread criticism of the company's handling, Office of the Federal Prosecutor for the Consumer, Coronation Concert of Charles III and Camilla, "Live Nation reports revenue growth in 2019 to $11.5bn", "Live Nation, Ticketmaster merge; agree to U.S. terms", "Rival to Ticketron: Ticketmaster Emerging as Force in L.A.", "MICROSOFT CO-FOUNDER PAUL ALLEN BUYS CONTROL OF TICKETMASTER", "Ticketmaster Buys TicketWeb In Bid to Diversify Offerings", "TECHNOLOGY; USA Interactive Is Acquiring LendingTree in Stock Deal", "Ticketmaster moves into UK concert resales", "Ticketmaster Acquires Majority of Front Line Management", Live Nation and Ticketmaster Agree to Merge, "Justice Dept. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Compared with the previous year, the company reported a Turnover decrease of -162.25%, which is an equivalent of 12.6 million. We use some essential cookies to make our services work. [12] In 2003, IAC repurchased the remaining Ticketmaster stock that it had previously sold off. Now he's eyeing new realms", "Ticket Flap: What Price Convenience? You can change your cookie settings at any time. Increased proliferation of the Internet and the growing trend of usingmobile applications for booking movies, sports, and live event tickets online are expected to impact growth. Ticketmaster covers numerous events in various industries. Many service providers offer loyalty programs to users to retain them for a longer period through their mobile platforms as well. Your submission has been received! [16] And finally, in that same January, Ticketmaster acquired TicketsNow, a ticket reseller in the United States, for $265 million. By keeping a price cap in place, you're really just driving the [resale] business into the shadows. Ticketmaster.com gets most of its social media traffic from YouTube, followed by Facebook and Twitter (Desktop). [132] Ticketmaster has also partnered with the United States Tennis Association,[133] Tennis Canada,[134] and the PGA Tour.[135]. [122][128], Ticketmaster has been the ticketing provider for the National Football League (NFL), National Hockey League (NHL) and the National Basketball Association (NBA). "[65] The company acknowledged it has "facilitated the quiet transfer of concert tickets directly into the hands of resellers through the years, though only at the request of the artists involved. Ticketmaster is funded by Upfront Ventures. Clients control their events and set ticket prices, and Ticketmaster sells tickets that the clients make available to them. Moreover, Hollywood is a highly-touted entertainment industry in the U.S., due to which there is a higher demand for convenient modes of purchasing tickets. In 2022, Ticketmaster has an average Monthly Active User (MAU) of 113.6 million users. The U.S. Senate Judiciary Committee examined the merger with a hearing in January 2023. After Smith expressed his outrage, Ticketmaster refunded a portion of the fees to the purchasers. "[40] In other words, "Ticketmaster is effectively paid to be a punching bag" for consumer frustration with opaque add-on fees, and then some of the fees find their way back to the artist or venue. 6. These cookies track visitors across websites and collect information to provide customized ads. [129][130][131] In 2008, Ticketmaster entered into an agreement with the National Football League (NFL) to manage its resale market on NFL TicketExchange. Analytical cookies are used to understand how visitors interact with the website. You can see that with each new investment, there has been more money rasied at Ticketmaster. [64], In July 2019, a report by Billboard revealed a strategy by Live Nation, Ticketmaster's parent company, to secretly bypass placing certain tickets for sale on the primary market and instead, place them directly on resale sites "without giving fans a chance to buy them through normal channels at face value. We also use third-party cookies that help us analyze and understand how you use this website. Stubhub 's estimated revenue per employee is $210,165 . ", "Ticketmaster Has Its Own Secret 'Scalping Program,' Canadian Journalists Report", "Ticketmaster Responds to Senate Letter Investigating Resale Controversy: Exclusive", "Ticketmaster Faces Class-Action Lawsuit After Scalping Report", "Secretly Recorded Phone Call Offers Window Into How Live Nation Helped Metallica and Other Artists Place Tickets Directly On Resale Market", "Ticketmaster data breach: Thousands of customers may be affected", "Ticketmaster admits personal data stolen in hack attack", "Ticketmaster admits user data was stolen in breach", "The Ticketmaster breach what happened and what to do", "The Ticketmaster hack is a perfect storm of bad IT and bad comms", "Ticketmaster warns Australian customers of possible data breach", "Chat bot opens door to Ticketmaster payment card hack", "Ticketmaster Agrees to Tentative Settlement", "Ticketmaster voucher settlement was a debacle and it will get worse - MoneySmart - the Buffalo News", "Ticketmaster LLC Locks Horns with ACE Group Company Over Errors and Omissions Coverage", "Ticketmaster Canada Settles Deceptive Pricing Lawsuit for $3.4 Million", "Ticketmaster to pay $10 million in fines after admitting to illegally accessing competitor's computers", "Ticketmaster admits it hacked rival company before it went out of business", "Ticketmaster Accused of Hacking Rival Firm's Database", "Bruce Springsteen Fans Furious at Ticket Prices Going as High as $4-5K, Due to Ticketmaster's 'Dynamic Pricing', "Blink-182 Tickets Are So Expensive Because Ticketmaster Is a Disastrous Monopoly and Now Everyone Pays Ticket Broker Prices", "Ticketmaster to refund some fees after The Cure's Robert Smith says he was 'sickened' by prices", "Ticketmaster was 'experiencing technical difficulties' and outage reports surged as presale started for Taylor Swift's Eras tour", "Taylor Swift Fans Crash Ticketmaster Site", "Taylor Swift Tickets Are On Sale. The annual revenue of Ticketmaster varies between 1.0B and 5.0B. [11] In May 2000, Ticketmaster Online-CitySearch acquired TicketWeb Inc., a ticket vendor that sold tickets online and over the phone. [18] Later in 2008, Ticketmaster acquired Front Line Management, an artist management firm that worked with artists such as Aerosmith, Christina Aguilera and Jimmy Buffett. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. Ticketmaster has acquired 17 organizations. [96] Because of this, Ticketmaster received a great amount of criticism because many of the attendees who were denied entry were accused of having counterfeit or cloned tickets, even though those attendees presented proof of payment or their ticket had not even been previously scanned. After two rounds of ticket balloting remaining spare tickets were sent out to people who originally put their name down. For all of our events, Ticketmaster collaborates with more than 1,500 affiliate partners to increase ticket sales. Michael Rapino, president and chief executive of Live Nation, said: Ticketmaster continues to lead the ticketing industry, both operationally and in digital ticketing. The number of employees ranges from 5.0K to 10K. [95], On December 9, 2022, the day of Bad Bunny's first concert of his World's Hottest Tour in Mexico City, an unprecedented number of tickets were cancelled, affecting a considerable group of concertgoers, whose tickets were confiscated and destroyed. Rapino added: The strength of our business is continuing in 2020, with concert tickets sold through mid-February for 2020 shows up 10% to 38 million, and a pipeline of 4,700 confirmed arena, stadium and amphitheatre shows, up 30% from the same time last year. Wimbledon raises ticket prices for 2023 championships, See Tickets, Vivendi suffer reported data breach, Exit Festival links up with NFT-TiX as part of multi-year collaboration, Ticketmaster faces class action lawsuit over Drake tickets, Rammstein obtains restraining order against Viagogo, Ziggo Dome extends NFT ticketing plans with GUTS Tickets, President Biden calls for limits on concert and sporting ticket fees, US groups form Break Up Ticketmaster coalition, Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration, Silver Lake looking into TEG exit options report, OVG to submit plans for UKs biggest arena, ICC Womens T20 World Cup opens with a bang, Fortuna calls on sponsors to support free fan entry to all home games, Tottenham players to refund fans after Newcastle thrashing, SeatGeek files confidential IPO paperwork, Festival attendees file Live Nation lawsuit following crowd surge, Haunted houses producing magic sales figures, Englands rugby league team partners Sportsbreaks, Ticketmaster Sport rolls out away ticketing digital solution, Electric Group renews with TM as Newcastle NX opens, Womens Rugby World Cup opens with Eden Park sell-out, Scottish Rugby embraces digital ticketing service with Tixserve, Backstage: Ed Sheeran, Depeche Mode and more. A large media company with 6,678 employees and an annual revenue of $16.7B, Ticketmaster is headquartered in West Hollywood, CA. Of this revenue generated in 2022, over 2.2 billion U.S. dollars came from ticketing revenue and close to 13.5 billion U.S. dollars was generated through concerts. Since 1995, Ticketmaster has controlled more than 80% of the market for primary tickets to significant concerts. Overview Competitors Acquisitions News & Insights President Mark Yovich CEO Approval Rating 76/100 Weigh In 1976 Beverly Hills California Los Angeles Metropolitan Area Private Independent Company The consent decree is extended through 2025 and is required to enforce its own compliance with the decree with a penalty of $1 million for any future violations. The most common ethnicity at Ticketmaster is White (52%). Rising consumer disposable income, especially in emerging countries, is expected to considerably contribute to market growth. Ticketmaster is a company selling tickets to various events all round the world. By clicking Accept, you consent to the use of ALL the cookies. This continued expansion in Asia . One thing we know is that Upfront Ventures is a major investor that funds Ticketmaster. [33], In November 2020, Ticketmaster announced it will check the COVID-19 vaccination status of ticket buyers before issuing passes when live events return in 2021. [48][49] Chuck Philips, a reporter who covered the issue,[50][51][52][53] was told by sources close to the case that the investigation was closed due to a combination of a shortage of resources and the case being difficult and having uncertain prospects. [97] Due to the criticism, Ticketmaster Mexico released a statement through their social networks apologizing and saying that "the inconveniences in the accesses were a consequence of the presentation of an unprecedented number of fake tickets, which caused an out of the ordinary agglomeration of people and an intermittent operation of our system". [125] Ticketmaster has partnered with musical acts such as Taylor Swift,[126] and the Trans-Siberian Orchestra,[127] and theatre productions such as Hamilton and Harry Potter and the Cursed Child. [104] Free Britney America, a D.C. organization that was part of the Free Britney movement, protested outside the U.S. Capitol during the hearing "in support of ending Ticketmaster-Live Nation's monopoly over the live event and ticketing industry.
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