In approving the programme the CAA gave a green light for a 6.6bn package of programmes which Wolstenholme says will transform all of BAAs airports with 13 individual programmes of work. Its Heathrow, a beautiful new terminal is open and the first flight takes to the skies. Communication can also be defined as transfer of valid information from an entity to another, Purpose of a communication plan is to transfer of required information to the audience, associated with respect to those issue/updates/scenarios. Lessons learned conclusion. Heathrow Terminal 5 and Wembley are two high profile projects whichwere both for different reasons perceived as less than successful by the public. Terminal 5 The UK's largest free-standing building, T5 offers travellers space, style and world-class service in abundance. 206 0 obj<>stream Civil Aviation Authority (CAA) BAAs operations at Heathrow, Gatwick and Stansted are regulated by the CAA. What is your greatest strength? WebFind Heathrow Terminal 3 flight information, maps, driving directions, public transport, airlines and information about services and facilities. Baggage systems failure. For example The tools and techniques required for the respective phases. To construct sixty new aircraft stands inclusive of stands designed for the most advanced aircrafts like Airbus A380. This is entirely down to Colin and Philip but we believe we have resolved all the issues with BAA. Q. Gantt chart are also used as project status report, it helps in the project manager in gathering the information have the deliverables met as per the baseline plan. The British Airports Authority (BAA) may own and manage T5, but it was BA that was pilloried for the debacle, caused by a forgotten software filter in BAAs baggage handling systems. He says its no coincidence that customers saying they were very or extremely satisfied is up to 75 per cent of respondents, and that there are similar improvements in punctuality and baggage handling. A public relations disaster. In April, the CC s Emerging Thinking report cast doubt on whether BAAs airport ownership allowed proper competition. Take IDCs ERP Modernization Maturity Assessment to benchmark your organizations progress against your peers. The impact of the problem has hit the highest levels of British politics. Heathrow's new Terminal 2 has welcomed its first passengers, with the airport insisting it has learned lessons from the opening of Terminal 5. Given the impact of day one, we were in a very bad place, says Coby. Financial shared services recently became part of Cobys remit, and now he has accountability for a 250m budget about the same as the IT budget he has made a point of calling the people who provide facilities management for properties. On it first day in operation, T5s bespoke baggage system was affected by a number of issues. Heathrow's glittering new Terminal 2 - or 'the Queen's Terminal' - opened this week. Registered office: Creative Tower, Fujairah, PO Box 4422, UAE. Hence the need of communication plan for Heathrow terminal-5 was determined on the basis of the activitys occurring and a definite completion of the task during the respective phases. My take: there's never enough time or budget to test, train, and prepare properly for launch. Oh, and Terry Pratchetts Discworld series for insights into human (and non-human) nature. All rights reserved. The airports authority wants any suppliers to maintain software quality by putting in place rigorous development processes and testing procedures prior to systems go-live. What profession would you most like to attempt? Change to Next-generation, cloud-based ERP systems yield new levels of strategic agility and business insights. It represents a major step in the transformation of Heathrow and it is now a major gateway to the UK. But after the deluge, when problems have been exposed and the bigwigs embarrassed by failure, time and money magically appear. BAA remains committed to making the investments needed to transform our airports and improve passenger service standards. The CCs report is expected by the year end. To construct a state of the art Control Tower, designed to meet the demands of Air traffic control at Heathrow in the future. Critical path can be defined as the chain of events whose flat is equal up to zero, those events which occur in this path are critical to the successful achievement of the project within its earliest possible time. It also describes salient details designed into the commercial policy, namely in relation to managing design change, paying suppliers for their work, and rewarding exceptional performance. Ensure the adequate resources (Financial, Expertise, Technology) are available to the organization. Langsdale, a vastly experienced CIO, wasnt employed at BAA in March 2008 when T5 opened but replaced Richard Rundle who retired last summer. Heathrow Terminal 5. Smooth move WebThe case describes in detail the relational ethos of the T5 agreement based on principles of trust, collaborative work, and problem solving. If youre in aviation, it doesnt get much better. WebHeathrow Terminal 5 is a historical passenger terminal construction story for a number of reasons: it took 19 years to complete, the check-in desk solutions are renowned for their ergonomic, space saving configuration, and there were substantial teething problems over its inaugural opening month 42,000 bags travelled separately to their owners. Philip has set up a Heathrow Customer Stakeholder Board which is has brought about a sea-change improvement in attitude and openness. Effective agreement for HT-5 was achieved by using the Contract type NEC3. The inter-dependencies are critical and when you think about whats happening in the world today and that significant parts of those interdependencies have stopped working, gone wrong or disappeared in terms of world trade thats the systemic shock we are trying to deal with. If you outsource functions, thats still your accountability as a CIO and as a brand. WebTerminal 2 opening: three lessons Heathrow has learned from Terminal 5. Geez, isn't that always what seems to happen? We accepted responsibility for what happened to our customers because that was, and -remains, our primary accountability., Common goals Significantly one of Wolstenholmes key programmes of work going forward at Heathrow will now be airline moves a programme with very little capital investment but recognised as crucial to overall infrastructure success. 4. "We have concerns about the routine collection of fingerprint information from passengers and we will require reassurance from BAA that the data protection implications of the proposals have been fully addressed," said an ICO spokeswoman. Wolstenholme says BAA should now be more able to focus on the added value client role consulting with airlines, developing briefs, and passing on risk to suppliers when appropriate. Ensuring proper flow of cash from the stakeholders throughout the life cycle, Risk of migration of skilful, resourceful, expertise employee of company to competitive organization, improper usage of limited resources by unskilled employee. This leads to difficulty in negotiation between supplier and client, Risk of differences in business ethics leads to difficulty in decision making. Do you need one? We did that very well, says Wolstenholme of the T5 project delivery. Coby is on record as saying: SAP is the highest cause of fatalities among CIOs, and he looks positively cheerful when confirming that a global ERP project was canned. Heathrow's control tower with a departing Virgin Atlantic Boeing 747-400 in the background. HT-5 being developed on such a large scale, proactive measures to be taken if any form of threat like Terrorist attack. 0000005764 00000 n Find the proposed structure for Heathrow Terminal-5, Organization Breakdown structure, Work Breakdown Structure, Project Hierarchy structure, Gantt Chart in the appendix 1234456. How: Mode of medium used for the meeting. The structural change that [BAA chief executive] Colin Matthews has brought in takes out an important handover at the beginning of the process and at the end of the process, he adds. have been made to ensure operations run smoothly in the future. Airport bosses insisted it wouldn't be a repeat of the Terminal 5 fiasco. All work is written to order. v^ZXj2{rezl1nsusYl6.fw3wbI=wbK_. admitted that staff training had not been thorough enough, and that the opening Devices are deployed, connections are being integrated and 2007 will be testing year. It took six years to build at a cost of 4.3bn. The objective of risk management is to identify the potential problems which may occur during the project life cycle, so that risk can be Controlled and Monitored throughout the Project life cycle. Given the new system's complexity, staff training and preparation was clearly lacking. When we landed at Heathrow Airport in London, we learned we had to pick up our luggage at baggage claim, go through customs , check 5.. Failure to meet the relationship between the participants (chief executive officer, management, shareholders, employees) of the project in determining the direction and performance of project. Maintenance of the Terminal after handing over to BAA. The costs of that would have been crippling to BA, which like the rest of the airline industry is under pressure. BON APPETIT Restaurants at Terminal 5 Sixty aircraft stands which can adopt most advanced aircrafts and runway connections. Among all the other problems, the BBC reports that terminal staff had trouble new parking garages, which exacerbated the other issues. wrong namely issues with the baggage system, security searches and car Project scope. The computer cannot cope with the number of bags going through.". Small cog This new runway could take Heathrows capacity from the predicted 2012 maximum of 78M passengers a year to 122M. communication and preparation on the part of both BAA and British Airways. Consultation with the industry demonstrated that a T5 Agreement style cost reimbursable procurement process would not be suitable across the board in Q5. Keeping the above factors for Heathrow terminal-5 the below are identified and classified as. We are now going to do 80% of our work through 15 to 20 suppliers.. Coby also believes that effective relationships with suppliers are fundamental and he has been working hard on getting new structures in place at Heathrow over the past year. Do Not Sell or Share My Personal Information. Level 3. Consider relationship interdependencies, internally and externally; Everyone in BA recognised that it does not matter to our customers where the problems were they paid good money, bought tickets from BA and deserved to have a great travel experience, which we did not deliver. agreed that the opening of Terminal 5 carried inherent risks. One of the drivers for getting simplicity into our organisation is to take out these handovers. He says that if you are looking for key lessons learnt from T5 opening, one must be for BAA to assure the smooth integration by all parties of projects back into the operating airline business. Approving the contracts that are unfavourable to the organization, creating and/or signing contracts without advice/review by legal counsel. Also helps in monitoring and controlling the project throughout the Life Cycle, it helps in estimating the cost, schedule and risk involved in the project for each work packages. "They have been doing tests on the belt system for the last few weeks and knew it wasn't going right. 0000000827 00000 n endstream endobj 195 0 obj<>/Metadata 21 0 R/PieceInfo<>>>/Pages 20 0 R/PageLayout/OneColumn/OCProperties<>/StructTreeRoot 23 0 R/Type/Catalog/LastModified(D:20060531184816)/PageLabels 18 0 R>> endobj 196 0 obj<>/PageElement<>>>/Name(HeaderFooter)/Type/OCG>> endobj 197 0 obj<>/ProcSet[/PDF/Text]/Properties<>/ExtGState<>>>/Type/Page>> endobj 198 0 obj<> endobj 199 0 obj<> endobj 200 0 obj<> endobj 201 0 obj<> endobj 202 0 obj<> endobj 203 0 obj<>stream Also compare the actual costs and progress experienced with the costs and progress planned. Q. xbb``b``3 The rogue software filter issue was identified and fixed by the Sunday. Commodity builders will handle the less complex, more definable jobs typically worth between 2M and 30M such as car parks and landside roads. WebThe Barcelona-to-London flight was delayed. I want people to get up in the morning and to do something that matters to them, he says. In February, BA moved home from Terminal 1 to Terminal 3. Make time for my family, write Roman history and model 19th-century German railways. It was clear that different projects and different suppliers needed different procurement approaches to match risk to reward and optimise cost. My parents for values and my wife Sally, for constant and unfailing support. Terminal 5 (T5) was officially opened in the Londons Heathrow Airport in 2008 with an objective to increase the airports capacity up to 95 million passengers annually (Chan 2012).
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